At Prismorra, customer satisfaction is our top priority. We aim to provide you with a smooth and reliable shopping experience for all our digital products. Please review our Cancellation & Refund Policy to understand the terms before making a purchase.
1. Cancellation Period
You may request a cancellation within 3 days of your purchase date. The cancellation period begins once your transaction is confirmed.
⚠️ After this period, cancellations will no longer be accepted.
2. Eligibility for Cancellation
Cancellations are only valid if:
- The digital product has not been downloaded or accessed.
- The request is made within the 3-day cancellation period.
3. Non-Cancellable & Non-Refundable Products
The following products are not eligible for cancellation or refund:
- Items with instant access/download.
- Subscription-based products after initial usage.
- Products purchased during special promotions, bundle offers, or discounted sales.
4. How to Request a Cancellation
To request a cancellation:
- Contact our support team via the floating WhatsApp button on our website.
- Share your order details (transaction ID + product name).
- Mention the reason for requesting a cancellation.
5. Processing Time
Once your request is submitted, our team will review it and respond within 2 business days.
- If approved, you will receive a confirmation.
- Refunds (if applicable) will be processed back to your original payment method.
6. Refund Policy
Refunds are only issued if:
- The cancellation request is approved under this policy.
- Refunds may take 5–7 business days, depending on your payment provider.
7. Policy Updates
Prismorra reserves the right to modify or update this Cancellation & Refund Policy at any time. Changes will take effect immediately upon being posted on our website.
Need Help?
If you have any questions or need assistance, contact our team anytime via WhatsApp or email us at info@prismorra.com.
Thank you for choosing Prismorra for your digital products!